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Post in Customer Support
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I forgot to enter "onthego" on my order 3 minutes ago!
 
Re: I forgot to enter "onthego" on my order 3 minutes ago!

Forget it, don't botther.  I did the same thing at around 11PM and the next morning around 8AM I responded to my order confirmation e-mail and got a reply back later that day that said all codes must be entered at the time of checkout, no exceptions.  I'd have to place another order.  Which is what I ended up doing last night.

Re: I forgot to enter "onthego" on my order 3 minutes ago!

@Gigi1951, Honeylemongirl is right on. You can try calling 1-877-SEPHORA (1-877-737-4672) immediately to see if the order can be canceled. Beauty Advisors are available Mon-Fri 6am-9pm and Sat&Sun 8am-5pm PST. Once the status says "sent to warehouse" we are unable to make any changes. Hope that helps!

You should call customer service as soon as possible to s...

You should call customer service as soon as possible to see if you can make a change to your order. Once your order says "Sent to Warehouse", you won't be able to make any changes.

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