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Featured
Contact Sephora
Sephora's Customer Service is ready to assist you. Call us at
1-877-SEPHORA (1-877-737-4672)Customer Service Representatives or Beauty
Advisors are available Mon-Fri, 6AM to 9PM PST and Sat-Sun, 8AM t...
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40,384 Posts
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Re: It has been over at least a year since I received a Sephora catalog in the mail, & I miss th
Haha...this is really getting ridiculous...got my umpteenth email from
Sephora saying they yet again, "refreshed" my email address in their
database so I will supposedly will start receiving promotion...
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Re: It has been over at least a year since I received a Sephora catalog in the mail, & I miss th
Thanks for bringing this up Ladies. We most definitely want you to
receive our emails and catalogs, and will make every attempt to correct
any subscription issue for you. If you suddenly stopped heari...
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Re: It has been over at least a year since I received a Sephora catalog in the mail, & I miss th
I haven't received a catalog in quite some time either and yes, the box
is checked to receive catalogs. Calling CS hasn't helped either...they
say they don't know why I am not receiving them since the...
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Re: It has been over at least a year since I received a Sephora catalog in the mail, & I miss th
I'm having the same problem. I never get anything in the mail or through
email. I always hear about people getting coupons, and promotional
offers and I don't get a thing- EVER! I have spent almost $1...
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Sephora store on Amazon.com
Is there any way to get Beauty Insider points when you place an order on
the Sephora store at Amazon? The items get shipped directly from
Sephora. I have gift cards to Amazon, and want to purchase ite...
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Re: Sephora store on Amazon.com
Hi Holliew! So sorry for the confusion. While points aren't able to be
added at the time of an Amazon order, we will be happy to update them
for you once your order has shipped. Simply us a call 1-877...
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Re: Sephora store on Amazon.com
So would I just give them the Amazon.com order number? I know they are a
lot longer than Sephora order numbers usually are. Would these purchases
count towards VIB? I am trying to reach VIB status 🙂
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Re: Sephora store on Amazon.com
You can provide either the Amazon order number or your registered e-mail
address. 🙂 At this time, Amazon orders do not count towards your VIB
spend total.
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Purchase not credited to account?
I made a big in store purchase of $338 and I knew that only $238 would
count towards my beauty points since $100 was a gift card. Well
something happened and the purchase was not posted to my account....
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Re: Purchase not credited to account?
Hi terrih. Call customer service at 1-877-SEPHORA (1-877-737-4672) with
your receipt from the store purchase. A Beauty Advisor will be happy to
look up the SCC & VIB credits and update your account.
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No illamasqua in Canada!!! Why!!!
I want to use these products so bad, but I unfortunately I don't have a
credit card, I can't purchase online or order from the States. I'm stuck
to making a purchases in Sephora stores alone, and as f...
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Re: No illamasqua in Canada!!! Why!!!
You can order from the Illamasqua site directly as well, they ship
internationally! It will be difficult as you cannot test the products
before hand but it's one option.
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Re: No illamasqua in Canada!!! Why!!!
Don't worry, I just saw their display in the Square One mall. It's a
small display, but it's still there.
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Re: No illamasqua in Canada!!! Why!!!
:s huh ? i just called sephora square one, after i read your post and
the associate told me they were not selling it there!!!
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Re: No illamasqua in Canada!!! Why!!!
My local store didn't carry Illamasqua for a long time, but I'm so happy
they do now! I hope you find it, beautyncheck. It's a gorgeous line.
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Re: No illamasqua in Canada!!! Why!!!
@Beautyncheck, Many brands we carry on Sephora.com are only available at
select store locations in the US & Canada. As DivaDes mentioned, brand
distribution levels are a contributing factor as well as...
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Because Illamasqua is such a new company, it's hard to ke...
Because Illamasqua is such a new company, it's hard to keep up with
product demands, especially with going into Sephora(who's so large) as
it's only current North America distributor. As the brand has...
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Can I combine returns?
I made a few seperate purchases during the F&F sale and also the VIB
sale...I have a few products from each order that need to be returned
(via mail). Is it possible to combine returns into one box, o...
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Re: Can I combine returns?
Hi Cre621! Yes you can. Make sure you include the separate order
invoices in the box. 🙂
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Re: Can I combine returns?
AWESOME! Yes, will definitely include both invoices. Thank you so much
for the info.!
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Re: Can I combine returns?
Yes you can combine returns in the same box. I just returned 3 different
orders that were paid for with both gift cards and credit card. Sephora
refunded each as I paid for it. I now have an online cr...
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Sent the wrong item?
This morning I recieved my order and just one item is wrong. I sent an
e-mail to customer service but was wondering if anyone else had this
problem before? Thanks!
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Re: Sent the wrong item?
Hi jharbweave. Sorry to hear about that! I would recommend calling
customer service right away at 1-877-SEPHORA (1-877-737-4672). Beauty
Advisors are available today until 9pm PST to help.
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VIB
I reviewed my purchase history for the year. I've spent over $350 this
year. But, I have seen no indication that I qualify for VIB. What's the
deal?
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Re: VIB
Same here, spent over $350 this past year and haven't gotten a notice at
all. Definitely will be calling customer support for help with the VIB
program.
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Re: VIB
Thanks keelybt! I missed the 20% off sales, just don't want to miss out
on anything else! Thanks!
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Call 1-877-SEPHORA and they can get your account straight...
Call 1-877-SEPHORA and they can get your account straightened out!
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How long ago was your last purchase? When I reached $350,...
How long ago was your last purchase?When I reached $350, it took them
about a week to finally send me my e-mail but it was well worth it!!
Good Luck!!
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Sephora Train Case
I bought the train case and finally received it today, I totally love it
except that the foam in side already has a tear in it. I am a
perfectionist so this is bothering me I am contemplating if I sho...
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Re: Sephora Train Case
Hi, yanarik. I agree that you should definitely return or exchange
anything you're not completely satisfied with. If it was a store
purchase, please contact the store directly for more information. If...
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All of them have foam, as far as I know. If yours is torn...
All of them have foam, as far as I know. If yours is torn, I don't think
it would be wrong to exchange it for an undamaged one. At least, that's
what I would do! 🙂
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return without receipt
i have really oily skin and i bought makeup forever hd translucent
powder, but it is not working for me, can i return it even if i dont
have my receipt?
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If you purchased it from a Sephora store, they will give...
If you purchased it from a Sephora store, they will give you store
credit for returns without a receipt. I don't know how Sephora handles
returns without a receipt when you ordered from the website, b...
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Re: If you purchased it from a Sephora store, they will give...
@Lopezmakeup For items purchased in our Sephora retail stores, I
recommend you contact the store directly for information on how to
process your return or exchange. To view the contact information for...
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If you go to the store, they will give you store credit f...
If you go to the store, they will give you store credit for a return
without a receipt. If you bought it online less than 30 days ago, they
can look up the sale and credit your credit card back the am...
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How do I become a beauty advisor ?
I shop Sephora all the time both in the store and online. I love to buy
gifts for my 5 sister's and my daughter-in-law's. I work as a hospice
nurse and like to buy your lotions/body scrub to use on my...
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Re: How do I become a beauty advisor ?
If you're interested in working for Sephora, email your resume and cover
letter to sephorajobs@sephora.com and include your area of interest
preferred location.
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At the bottom of the page you will see the link "Job...
At the bottom of the page you will see the link "Jobs". Throught that
you will be able to see available positions and fill out an application.
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