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Featured
Contact Sephora
Sephora's Customer Service is ready to assist you. Call us at
1-877-SEPHORA (1-877-737-4672)Customer Service Representatives or Beauty
Advisors are available Mon-Fri, 6AM to 9PM PST and Sat-Sun, 8AM t...
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40,384 Posts
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Sephora.com reviews have disappeared!
What did someone do to the Sephora website!?!?! For several days now
product reviews no longer appear. Even when i click on the Reviews tab,
nothing happens. I rely on the assistance of product review...
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Re: Sephora.com reviews have disappeared!
Ok, I have an update. It looks like the problem can occur in the older
version of Firefox 2.0. If you're currently using Firefox 2.0, you will
need to upgrade to the latest version of Firefox 3.6 which is
recommended and free. Hope that helps!
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Re: Sephora.com reviews have disappeared!
This is happening to me too! No reviews, even when I click. I am using
Firefox.
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Re: Sephora.com reviews have disappeared!
Hi lilinah. Yikes! The product reviews are showing up for me. Have you
tried viewing the website in a different browser? I'd like to get more
information from you to further investigate what the issue...
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Re: Sephora.com reviews have disappeared!
Hi! This happens to me sometimes -- and it's not an issue with Sephora,
it's my browser. Are you using Safari? Sometimes, all of a sudden, all
reviews and product questions will disappear, and, as you...
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Re: I would like to be notified when a Lancome set comes in, how do I go about this? Thank you, Deb
Hi, rebeccalee. Which Lancome set are you looking for, and do you want
to be notified when it's available online or at a specific store? For
online, click the link "email me when available" located be...
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Re: I forgot to enter "onthego" on my order 3 minutes ago!
Forget it, don't botther. I did the same thing at around 11PM and the
next morning around 8AM I responded to my order confirmation e-mail and
got a reply back later that day that said all codes must b...
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Re: I forgot to enter "onthego" on my order 3 minutes ago!
@Gigi1951, Honeylemongirl is right on. You can try calling 1-877-SEPHORA
(1-877-737-4672) immediately to see if the order can be canceled. Beauty
Advisors are available Mon-Fri 6am-9pm and Sat&Sun 8am...
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You should call customer service as soon as possible to s...
You should call customer service as soon as possible to see if you can
make a change to your order. Once your order says "Sent to Warehouse",
you won't be able to make any changes.
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Can I return online ordered product in store?
I ordered one makeup online, but the colore doesnt fit me,,,,so can I
return it in store?
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Re: Can I return online ordered product in store?
You can bring it back to the store, just bring the paper with it (order
paper, not tissue lol) and it'll be a lot easier for them. If you have a
FS I'd go there but Customer Service told me I can retu...
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Re: Can I return online ordered product in store?
Just bring in the package slip to any Sephora store location and they'll
refund in the original payment source or they'll let you exchange it for
the proper color. If you don't have the packing slip, ...
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Re: Can I return online ordered product in store?
Hi Pyyy! You can return products to any Sephora retail store. Bring your
order invoice and a Sephora Cast Member will be happy to process your
return.
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Re: Saw ad for AmorePacific today - new mag - said go to Sephora.com for a free sample cannot find
Hi Yotopstj, Use the promo code AMOREPACIFIC to receive an AmorePacific
Moisture Bound Refreg Hydra-Gel Oil-Free deluxe sample, free with any
online merchandise purchase (while supplies last). Enjoy!
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Has Dior's Soothing Toner been discontinued?
Anyone know if Dior's soothing toner has been discontinued? If so is
there a good alcohol free toner out there that does not dry out skin or
cause breakouts?
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Re: Has Dior's Soothing Toner been discontinued?
Hi, Olivia is right- it has been discontinued. I guess there was a new
FDA regulation that impacted their formulation. I really loved the
Soothing Toner, but I also love the Decleor alcohol-free toner...
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Re: Has Dior's Soothing Toner been discontinued?
@AZShopaholic, The Soothing Toner has been discontinued. I recommend
Dior's new alcholol-free Gentle Toner or Amore Pacific's Calming Toner.
Hope that helps!
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Hi brownie123 - the Friends and Family discount code is a...
Hi brownie123 - the Friends and Family discount code is available online
for unlimited use through 11/3.
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Urban Decay availability
I was wondering if Sephora was going to stock the Cowboy Junkie palatte
from Urban Decay & when it would become available. I also am wondering
what is taking so long for UD to stock the Naked palette as well...meg
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Re: Urban Decay availability
Sephora will not be getting in the Midnight Cowboy palette, but Sephora
does have the Black Palette which is amazing for a smokey eyes.NAKED
palette is flowing out to some stores right now (call your ...
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Re: Urban Decay availability
They had to make more. They didn't expect the demand to be as high as it
was. You will start seeing them november and december. I know one of the
reps from Urban Decay and I had asked that question too.
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I want to purchase the Maker up forever pan stick but you don't have it where can I get it.
I would like to purchase Make up for pan stick you don't sell it any
more where can I purchase it.
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Re: I want to purchase the Maker up forever pan stick but you don't have it where can I get it.
Hi SandyM, like you i also went to purchase the pan stick, which i had
been eyeing for quite sometime but was disappointed to find out that
Sephora no longer carries this product. Im not sure of where...
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@Sandym, The Pan Stick will only be available at the MAKE...
@Sandym, The Pan Stick will only be available at the MAKE UP FOR EVER
shops within Sephora opening in SOHO (New York, NY), South Cost Plaza
(Costa Mesa, CA), and the Venetian (Las Vegas, NV). I sugges...
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how can i check my beauty bank balance??
I've spent at least $600 at sephora in the past month but i can not seem
to be able to check my beauty inside point balance ... how do i do so?
thanks in advance 🙂
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If your points balance is not showing up on your account...
If your points balance is not showing up on your account page, I would
suggest you call 1-877-SEPHORA (1-877-737-4672). It could be that your
e-mail address is not synced with your Beauty Insider card...
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i can't post for some reason
This is a test....I am having a hard time posting and just checking to
see if this goes through.
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Re: i can't post for some reason
Hi Jp542. Sorry to hear you were having difficulty posting. Please let
us know if you run into any other problems.
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VIB question.
I am very close to becoming a VIB. Right now, I have $311/points in my
account. I believe that once I hit $350 dollars/points I will be a VIB.
I plan on placing my next order on October 12th because m...
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Re: VIB question.
When I hit VIB status it took a week or two to show up on my account. If
you hit it in late October it seems like it should definitely be
reflected on your account by December.
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Re: VIB question.
One you qualify for VIB status, you will be eligible for all of the VIB
offers.
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Why is the Laura Geller makeup line no longer sold in Sephora stores in Canada
They used to carry the full line of Laura Geller products in my local
Sephora in Mississauga. But as of july 2010, it suddenly disappeared
from their shelves. Just randomly took it away. I've visited ...
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Re: Why is the Laura Geller makeup line no longer sold in Sephora stores in Canada
@Beautyncheck, The reason any brand is discontinued by Sephora simply
comes down to a business decision made between Sephora and the brand. As
Sonnie mentioned, we do introduce new brands into the mix...
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