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i got a smashbox foundation and the pump broke. what now?
 
Re: i got a smashbox foundation and the pump broke. what now?

@Missbright,

 

The Smashbox PHOTO FINISH FOUNDATION PRIMER bottle is designed with a unique airless pump that can sometimes stop pumping throughout use. This is usually caused by an air bubble between the product and the nozzle that is easy to fix. Try shaking the product downwards towards the nozzle to remove any air that may be causing the product not to dispense (do not open the bottle or else more air will get inside). The airless pump design collects air in the bottom of the bottle which then pushes a platform up to dispense the product. This design helps eliminate waste of product that may build up on the sides of the bottle.

 

If you’ve tried this and are still experiencing problems with the bottle, please call us at 1-877-SEPHORA (1-877-737-4672) for assistance or bring the bottle into a Sephora store for an exchange.

 

Hope that helps!

You know...Sephora has an amazing return policy.

You know...Sephora has an amazing return policy.

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